Platform Support Engineer

About the Job

As a specialist in electronics and software for the past 20 years, in-tech is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.

in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.

We are committed to a flexible, modern work culture and work-life balance. Our colour orange stands for liveliness, warmth, and dynamism. We value a strong team spirit, fresh ideas and a positive work culture. We call it the “Orange Spirit”! Since 2024, in-tech became a subsidiary of Infosys Ltd. This strategic partnership enables us to offer our customers even more comprehensive development and digitalisation services and a greater offshore capability.

We are looking for a highly motivated Platform Support Engineer to join our customer location at Bangalore & Hyderabad. The ideal candidate will have a strong focus on 24/7 reliability, monitoring, and incident management. If you’re passionate about joining a growing and dynamic team with a company with a positive culture and team spirit, we’d love to connect with you!

Responsibilities

• Configure and maintain alerting/observability for proactive detection; drive fast remediation and escalation paths; 24/7 reliability & monitoring
• Own the end-to-end incident lifecycle, Triage tickets, coordinate cross-team responses, execute RCAs, and lead post-incident reviews.
• Troubleshoot platform operations support, VA connectivity, browser extension behaviour, Gateway/Cloud issues, firewall blocks, and log queries.
• Assist Deployment & configuration, prepare environments for new installations and upgrades; validate prerequisites.
• Create & document runbooks, SOPs, troubleshooting guides, and architecture/config records.
• Provide crisp status updates and executive-level summaries during incidents and maintenance windows.

Requirements

• Minimum 3–5 years in platform/application support, SRE/DevOps, or system administration in cloud-native environments.
• Hands on experience with monitoring/alerting tools; containerization (Docker/Kubernetes); scripting (Python/Bash).
• Familiarity with AWS/Azure/GCP and enterprise firewall/security practices.
• Experience with Prometheus, Grafana, Elastic logs, Kafka, Redis, PostgreSQL, StarRocks, Docker, Kubernetes, OpenShift, Flink, Auth0.
• Hands-on experience with Elastic logs and Citrix administration.
• Exposure to Technical Account Management practices to bridge support and delivery
• Strong analytical problem-solving, clear written/verbal communication, and a proactive, customer-service mindset.

Apply with us

If you have experience and team spirit and are looking for a great place to work, then start your job with us.

As part of our dedication to the diversity of our workforce, in-tech is committed to equal employment opportunity without regard for age, race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.